Shipping policy
# Shipping Policy
## 1. Delivery within Australia
Orevella delivers to addresses within Australia. We do not currently offer delivery outside Australia. This policy applies to orders for goods placed through https://orevella.shop.
## 2. Shipping costs and delivery times
| Item | Details |
| --- | --- |
| Delivery area | Australia |
| Standard shipping | Free, with no minimum order value; AUD 0.00 |
| Order cut-off | 5:00 pm Sydney local time, Monday to Friday |
| Time zone | Australia/Sydney: AEST (UTC+10), or AEDT (UTC+11) during daylight saving |
| Handling time | 1–2 business days, Monday to Friday |
| Transit time after dispatch | 5–7 business days, Monday to Friday |
| Estimated total delivery time | 6–9 business days from the applicable processing day |
Sydney time applies to orders for all Australian delivery addresses. Local time in other states and territories may differ. The order cut-off does not indicate customer service or store opening hours.
## 3. How delivery times are calculated
A complete order with confirmed payment received before 5:00 pm on a processing day is assigned to that day. Orders received at or after 5:00 pm, on weekends or on public holidays are assigned to the next processing day. Handling then takes 1–2 business days; same-day dispatch is not promised.
Handling days are Monday to Friday, excluding public holidays in New South Wales. Transit days are Monday to Friday, excluding public holidays affecting dispatch or delivery at the relevant location. Saturdays and Sundays are not counted in the estimate.
For example, where there are no public holidays, an order received and paid for before 5:00 pm Sydney time on Monday is expected to be dispatched on Tuesday or Wednesday. Allowing another 5–7 business days in transit, estimated delivery is between Tuesday and Friday of the following week. An order placed after 5:00 pm on Friday is assigned to the following Monday, provided it is not a public holiday.
The total estimate combines 1–2 business days of handling and 5–7 business days in transit. When counting calendar days, allow additional time for the wait until the next processing day, weekends and relevant public holidays.
## 4. Order and dispatch updates
After placing an order, you will receive an email with your order details. We will email you again when your order is dispatched. Where tracking is available for the shipment, the dispatch email will include the tracking details. Please check your email address and junk folder if an expected message has not arrived.
An order confirmation does not mean that the parcel has already been handed to the carrier. If you need help with shipping information, email kontakt@orevella.shop and include your order number.
## 5. Delayed or missing deliveries
Delivery times are estimates. Weather events, transport disruptions or unusually high demand may cause delays. If we become aware of a significant delay, we will let you know the available status and next steps.
Please contact us as soon as the estimated delivery period has passed, or if tracking shows a delivery that you have not received. You do not need to wait an additional period before contacting us. We will investigate and arrange the appropriate next steps. Your statutory rights for late or missing deliveries remain unaffected, and you do not have to resolve the matter solely with the carrier.
## 6. Delivery addresses and changes
Please provide a complete Australian delivery address, including the recipient's name, street number and name, unit number where applicable, suburb or town, state or territory, and postcode.
If you notice an error, email us as soon as possible. We will make the correction if the order can still be changed. Address changes cannot be guaranteed after dispatch. If a parcel is returned because of an incomplete address or delivery problem, we will discuss the next steps with you. We will not arrange additional services or charges without informing you and obtaining your agreement first.
## 7. Cancellations and problems on arrival
Please email cancellation requests to kontakt@orevella.shop, preferably before dispatch. We will check whether the shipment can still be stopped. If it cannot, please see our [Returns and Refund Policy](https://orevella.shop/policies/refund-policy) for your options. Your statutory rights remain unaffected.
If an item arrives damaged, faulty or incorrect, please provide your order number and a description of the issue. Photos can help us assess the problem, but are not a blanket requirement for exercising statutory rights. Our Returns and Refund Policy explains remedies and return arrangements.
## 8. Contact
Orevella
Business address: 135 King St, Sydney NSW 2000, Australia
Email: kontakt@orevella.shop
Website: https://orevella.shop
The business address is not automatically the return address. Please follow our Returns and Refund Policy when returning an item.